MerchantService.com has been in business for more than 25 years. It has a consultative team approach, meaning that it tailor-fits payment solutions according to customers’ needs. It services businesses all over the United States and says that it treats merchants like family.
The company has won a number of awards, including the Best Processor Winner by the Top Credit Card Processor and the Top Merchant Service Award by the 100 Best, Inc. It serves the following industries: internet and eCommerce, retail, restaurant, and mail and phone order.
The company’s services are fast, easy, and efficient. The company prides itself on its Zero % Fee program that allows merchants to save on costly processing fees and other charges. MerchantService.com aims to provide an end-to-end solution to most merchant payment problems.
MerchantService.com credit card payment processing is top-notch. Since credit cards are the most commonly used type of payment today, businesses can’t survive without the ability to process these cards. MerchantService.com is an accredited partner of almost all major debit and credit card companies.
MerchantService.com also offers electronic check services. Aside from processing e-checks, it provides two kinds of check verification: traditional check guarantee and checks by phone/internet authorization. The supported transaction types are as follows:
Companies should be able to process payments online and even outdoors. Businesses can join exhibits and other outdoor events because of mobile payment processing. The system turns any mobile device into a card reader. The funds will be deposited straight into the merchant accounts.
MerchantService.com does not publish its fees and rates. However, it has a zero percent transaction fee program, which promises zero-percent credit card processing and a low fixed monthly fee for no minimum purchase, no minimum volume, unlimited processing, and contactless payments.
There is no information if MerchantService.com has additional fees.
There is also no word if MerchantService.com has hidden charges.
There are formal complaints filed against MerchantService.com on BBB. One of the complaints said that his company was overcharged with the PCI compliance fee and MerchantService.com failed to refund them. However, the company said this was the issue of the PCI company. Eventually, the problem was resolved when the merchant was refunded the money.
Another merchant alleged that MerchantService.com owes them $40,000, and no one from the company helped them. Apparently, the company isn’t processing the charges correctly, and the merchant is losing money. At first, MerchantService.com did not recognize the merchant and said that it was not the service provider that the merchant should complain about. Upon further inspection, the company addressed the situation and apologized to the merchant.
There are no rip-off reports against MerchantService.com.
Other complaints about MerchantService.com include its apparent lousy customer service.
MerchantService.com has a listing on Better Business Bureau (BBB). And despite not being accredited by the bureau, the company received a rating of A+. The lowest rating that BBB gives out is F.
There are no reviews about the company on the BBB website.
Since it has an A+ rating by the BBB, it is safe to say that MerchantService.com is a legitimate business. It has been in the industry for the past 26 years. It also has a presence on popular professional business networking and social media sites. On Facebook, it has more than 230 followers.
ScamAdviser gave MerchantService.com’s website an average to good trust score. That means it is safe for consumers to access the site. It is legitimate and safe for sensitive information. The positive highlights include the following:
The only negative comment about the website is the low Alexa rank.
No one has called MerchantService.com a scam. Even ScamAdviser said it is generally safe to access and browse the website.
There are no lawsuits filed against MerchantService.com.
MerchantService.com has mixed reviews. On Google, one merchant alleged that it failed to pay more than $40,000 in credit card transactions. Apparently, it takes a while for the company to process these claims. Another had a negative review about the company, but MerchantService.com quickly refuted that the merchant was never their client.
It has a poor rating on Trustpilot, getting only 2.4 stars out of 5. The merchants complained about the company’s failure to refund them the processing fees they charged earlier despite promising to do so. Some called it a “very bad company” because it could not be reached when they encountered problems with the system. Apparently, no one from the company has reached out to these merchants to address their concerns.
There are positive reviews about MerchantService.com, too. Some merchants called it a “great company” because the staff is easy to work with. Others said it communicates well compared to other payment processors they have tried. The reviews are a bit mixed, so it looks like customers cannot agree whether this is a great company overall.
Based on the reviews, MerchantService.com is a legitimate company. The only problem is that its reputation may precede it. There are many negative reviews about the business. The problem mainly centers on how MerchantService.com did not provide resources and help on the clients’ issues. Still, the company has some reasonable offers, so it’s worth checking these out.
