CCBill Review

CCBill is a payment processing and e-commerce company backed by over 20 years of experience. It aims to provide end-to-end technology solutions for both e-commerce businesses and customers alike. Its services are available for retail and mobile merchants as well.

Below is an overview of merchant services offered by CCBill:

  • Merchant accounts
  • Payment processing for credit cards, debit cards, and e-checks
  • Payment solutions for MOTO, mobile, and retail merchants
  • E-commerce integrations
  • Risk mitigation tools to prevent fraud and chargeback

 

CCBill Merchant Services

 Merchant Accounts

CCBill provides businesses with merchant accounts needed for credit card processing. It caters to all types of businesses, including high-risk merchants. Apart from fast and reliable processing, it also offers security and protection features, such as data privacy, fraud protection, and overall business compliance with government regulations.

Payment Gateway and Payment Processing

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CCBill will create a payment system for merchants, depending on their business type and payment needs.

For e-commerce merchants, a payment system will be integrated into their online store. It includes several payment processing options, currencies, and languages. For MOTO, mobile, and retail merchants, CCBill provides the necessary software and equipment to accept virtual, on-the-go, and in-person payments. The company also has an exclusive feature called CCBill Pay. Customers can log in and pay online or through mobile. It is compatible with different devices, whether iPhone, Android, or desktop browsers.

With these systems in place, merchants can accept credit cards, debit cards, and check payments.

E-commerce Integrations

CCBill specializes in payment solutions for businesses with an eCommerce store. For one, its payment system is compatible with major shopping cart platforms like WooCommerce, Magneto, PrestaShop, and 3dcart. Additionally, its robust system is fully customizable for a seamless checkout experience. It includes countless tools for payment processing, marketing and promotions, and transaction management.

After checkout, merchants can access Google Analytics, Google AdWords, and Webhooks. These services will help the merchants analyze their customers and improve their services.

Other enhancement features include recurring billing, customizable payment forms, instant billing, and customer retention programs.

Chargeback and Fraud Prevention

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The merchant’s system is equipped with risk mitigation features. Fraud protection is done through the company’s proprietary scrubbing system. Each transaction will go through hundreds of checks to minimize the risk of fraud and chargebacks.

Velocity Control is another feature offered. This will allow merchants to control the transaction limit per user. It will eliminate fraudulent orders, as well as allow loyal customers to purchase more. Lastly, its Web Verify feature helps to address declined orders.

The company also has a team of trained fraud specialists who work with merchants to assess potential risks and provide solutions to prevent them. This is especially helpful for high-risk merchants with high transaction volumes or a complex billing process.

 

CCBill Fees, Rates, and Pricing

Processing Fees

CCBill offers three pricing schemes to cater to different business types. They take into account the complexities of supporting each business type while ensuring the merchant remains profitable.

  • Standard Pricing: 3.9% plus $ 0.55 per transaction.
  • High-risk Pricing: 5.9% plus $ 0.55 per transaction.
  • Adult Pricing: 10.8% to 14.5% per transaction.

As stated on its website, these rates are for online accounts. These may still change, depending on the business’s location, transaction volume, and history.

For retail, MOTO, and mobile merchants, the company does not disclose its rates online. It is best to contact an agency for details.

image of ccbill processing fees

Additional Fees

It is unclear whether the company charges additional fees for other services and products.

Hidden Charges

Based on merchant reviews, the company does not seem to have a reputation for charging hidden fees.

 

CCBill Complaints

CCBill has received several complaints across different review sites. It has 33 complaints on its BBB profile page, 18 of which have been filed in the past 12 months. In TrustPilot, 85% of reviews mention bad experiences with the company. Below is a summary of the issues encountered.

Rip Off Reports

Most complaints are about sudden charges from CCBill. Most claim that they have never heard of or been in contact with the company, yet their credit cards were charged. This seems to happen particularly to people with OnlyFans accounts. However, it is worth noting that CCBill has replied to some complaints and has issued refunds. Apart from complaints related to OnlyFans, other customers have also experienced suspicious charges and withheld funds from CCBill.

Seeing as CCBill is a third-party processor to thousands of websites, it is unclear whether the problem is due to the company or its merchants.

Other Complaints

Other complaints are about its unreliable and unresponsive customer service. Some also complained about a tedious application process that ended in rejection.

 

CCBill BBB Rating

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CCBill has been an accredited company by the BBB since 2014. It currently holds an A+ rating.

BBB Reviews

CCBill has 68 customer reviews on its BBB profile page. Most of them seem to be negative reviews as it has an average rating of 1.12 out of 5 stars. Similar to the complaints above, low ratings are due to random charges.

 

Is CCBill Legitimate?

CCBill is a legitimate company with decades of experience. Since its launch in 1998, it has grown to become a reputable company in the global arena. According to its website, it currently works with 30,000 online businesses from around the world. It has also received more than 40 industry awards.

Apart from its well-established history and credentials, CCBill has a strong online presence. It appears in several PR articles, review sites, and news articles.

Scams

As mentioned in the complaints section above, there are several claims about the company being a scam. However, it is unclear whether they were filed as official reports.

Lawsuits

Likewise, it is unclear whether there are official lawsuits against CCBill.

 

CCBill Customer Reviews

CCBill has several merchant testimonials on its website. They praise its innovative features, end-to-end solutions, and experience in customer service. The company also has a 4-star rating on a website with three reviews. Similarly, they appreciate its knowledge of high-risk merchants, customer support, and free-of-charge services.

CCBill has also been reviewed by several independent blog sites. Two gave it a rating of 4.5 out of 5 stars. It is worth noting that these sites base their ratings on services and credibility.

All that said, there seem to be polarizing views about the company. While end consumers have bad experiences with the company as a third-party payment processor, direct merchants seem satisfied with its services.

image of ccbill customer reviews

Conclusion

Overall, CCBill is a reputable company in the payment processing industry. It offers specialized solutions for different business types and industries. Its penchant for innovative technology is evident in its wide variety of services. While its competency and credibility are proven, there are mixed reviews about its reputation. It seems to be a reliable payment processing partner for businesses, but end customers have experienced otherwise. Interested merchants should take this into account when exploring a partnership with CCBill.

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