Connected.co Review

 

If you have unique payment processing needs, then Connected.co is the right merchant service provider for you. The company has been in business for more than 20 years. It has partnered with international banks to provide merchant services. The company works specifically with high-risk businesses, promising that it can help grow the business because it understands the risks involved.

What are the merchant services that Connected.co offers? The main products of the company are merchant accounts, payment gateway, chargeback prevention, ACH processing, and payment service, provider.

The industries it serves include:

image of connected.co logo

Connected.co can provide card and non-card payment processing solutions to merchants. It also has highly trained staff to answer your every need. The company boasts of its A+ rating from the Better Business Bureau (BBB), as well as some other industry awards.

 

Connected.co Merchant Services

Merchant Accounts

Connected.co can create domestic and offshore merchant accounts. It works with domestic and international banks. High-risk businesses will find Connected.co’s process fast and easy. It has a state-of-the-art electronic application process that will be hassle-free for high-risk industries. You can get your payment processor up and running in no time.

Since the company has partnered with a large network of banks, clients have more chances of getting approved for merchant accounts. The company uses secure connections to ensure the privacy of client information.

Payment Gateway

image of connected.co payment gateway

With a payment gateway, businesses can process payments online. It will allow them to open an e-commerce store and accept orders from anywhere in the world. The payment gateway has a high degree of flexibility since businesses will be able to accept debit and credit card payments online.

Chargeback Prevention

Connected.co has an early warning system for fraud detection. Most merchants have to shoulder the chargeback fee of customers when they cancel orders or report a transaction as fraud. The early warning system will send merchants warnings from the banks. There is also a chargeback mitigation feature integrated into the payment gateway.

ACH Processing

Not all of your customers are willing to pay with a credit card. Some of them, for instance, are not comfortable with using their credit card online. Merchants can still cater to those who like to pay in checks with ACH processing. It can either be a primary or alternative payment option.

Payment Service Provider

image of connected.co payment service provider

Some businesses don’t want to manage their own merchant accounts. For them, it is a hassle to take responsibility for it. Connected.co is also a licensed payment service provider (PSP). Even if your business is listed as “restricted” by cardholders’ associations, the company can process payments on your behalf.

 

Connected.co Fees, Rates & Pricing

Processing Fees

There is no publicly available information about Connected.co’s fees. As with other payment processor providers, the company will customize a payment structure based on your business type, location, volume of transactions, and payment history.

The only information that can be found about the company’s processing fees is from a review. According to the review, the company has a swiped rate of 1% to 4.99% and a keyed-in rate of 1% to 4.99%.

Additional Fees

No information can be found about Connected.co’s additional fees.

Hidden Charges

image of connected.co has no hidden fees

There is also no information about any hidden charges that Connected.co might have.

 

Connected.co Complaints

Rip Off Reports

Similarly, there is currently no report of Connected.co being a rip-off.

Other Complaints

No other complaints can be found about the company.

 

Connected.co BBB Rating

When customers want to find out if they can trust a company or not, they go to the Better Business Bureau (BBB). The bureau rates companies based on the reviews customers leave about them. Connected.co is accredited by BBB with an A+ rating. The company has been accredited since 2016.

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BBB Reviews

There are no customer reviews or complaints about the company on BBB’s website. As such, customer reviews were not used in the calculation of the company’s BBB rating.

 

Is Connected.co Legitimate?

The company has been around since 1998. This extensive experience could mean that Connected.co  is an actual and legitimate company. It also helps to know that Connected.co is BBB-accredited and with an A+ rating at that.

Aside from the BBB rating, it was also awarded by the CIO Review as one of the 20 Most Promising Payment and Card Solution Providers in 2017, and one of the 50 Smartest Companies of the Year in 2017.

Scams

There is no report alleging that Connected.co is a scam or a fraud. A look into the website of the Federal Trade Commission’s (FTC) Scam Alerts shows no report about the company being involved in a scam.

Lawsuits

There is no public information on lawsuits filed against Connected.co.

 

Connected.co Customer Reviews

image of connected.co customer reviews

The company has no published customer reviews on its website. Clients also don’t talk about Connected.co in online forums and review sites.

 

Conclusion

Connected.co provides end-to-end solutions for merchants’ payment processing requirements. They have a range of products that all aim to help your business grow. Since it is listed with the BBB with an A+ rating, then it’s safe to say that it’s a legitimate company whose services you can tap.

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