eDirectDebit Review

August 2, 2022

eDirectDebit provides a direct debit mechanism for merchants. This allows merchants to set up a direct debit page on their e-commerce platform, making it easy for customers to pay for their purchases.

The company, which has a support team based in Sussex, can work with a wide range of industries, including:

  • Charity
  • Commercial
  • Local authority
  • Hospice
  • Membership organization
  • Education

eDirectDebit said merchants can customize their direct debit pages with colors and cascading menus. It also has an uncomplicated sign-up process. The company’s team of experts can guide you through the setup process.


eDirectDebit Merchant Services

Credit Card Processing

image of edirect debit credit card processing


By the looks of it, direct debit can allow merchants to debit from their customers’ accounts directly. It can accept debit and credit cards for all types of industries.

High-risk Payment Processing

eDirectDebit did not directly say it can process payments for high-risk businesses. However, it said it can work with all industries, including charity and membership organizations, which some consider being high risk.

Recurring Billing

The company provides a system for recurring billing. This means that merchants can directly debit from their customers’ accounts if they have a direct debit account.

image of edirect debit recurring billing


eDirectDebit Fees, Rates & Pricing

Processing Fees

There is no information given about the pricing scheme of direct debit. One video on YouTube discusses a low, medium, and high pricing guide by the company. The video said that direct debit makes it easier for merchants to move from one pricing plan to another. It did not provide information about what is included in each pricing tier.

Additional Fees

There is no information about eDirectDebit’s additional fees.


Hidden Charges

There is no information about eDirectDebit’s hidden charges.

image of edirect debit has no hidden fees

eDirectDebit Complaints

The company has no recorded complaints. After a thorough search on the internet, there is still no information that can be found about eDirectDebit.

Rip Off Reports

There are no rip-off reports about eDirectDebit.

Other Complaints

There are no other complaints about eDirectDebit.

image of edirect debit has no complaint

eDirectDebit BBB Rating

eDirectDebit is not rated and accredited by the Better Business Bureau (BBB), which assigns ratings based on customer reviews. Merchant service providers can get a rating between A+ as the highest and F as the lowest. BBB operates primarily in the United States, Mexico, and Canada. While most merchants want to check a company’s reputation first on BBB, it should be noted that the agency is not the only accrediting body for payment processors.


BBB Reviews

eDirectDebit is not listed on the BBB website. Therefore, there are no complaints or reviews about it.


Is eDirectDebit Legitimate?

It is hard to say if eDirectDebit is legitimate when it has no website and social media account. It doesn’t even have a page on professional networking sites such as LinkedIn. There was also no mention of the company on common review sites and online forums.

However, ScamAdviser has given eDirectDebit’s login page an average to good rating. It gave two reasons for the rating: the first is that the site was set up several years ago, and the second is Trend Micro trusts the website. According to ScamAdviser, the negative highlights are the presence of an iframe, the low Alexa rank, and the non-optimization of the site for search engines.


There are no reported scams about eDirectDebit.


There are no reported lawsuits against eDirectDebit.


eDirectDebit Customer Reviews

image of edirect debit customer reviews

Unfortunately, there are no customer reviews about eDirectDebit. Since it doesn’t have a website, there is no platform for the company to publish its client testimonials. A thorough search on Facebook and other social media platforms shows no mention of eDirectDebit.

Google and Trustpilot also do not have reviews about eDirectDebit. It is not listed with the BBB, so there are also no reviews for the company there.



You may want to do some more research before getting into business with eDirectDebit. The company literally doesn’t have a presence on the internet. All it has is the one YouTube video uploaded on its behalf last August 2014. There are no engagements on that YouTube video. It only has 175 views and no likes or dislikes.

It is hard to recommend a company like that. There’s no way to contact it, and there’s no way to verify if it exists. If a company representative reaches out to you to offer merchant services, you may want to think twice before accommodating them.

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