Entrust Bankcard provides credit card payment processing services to low-risk and high-risk merchants. They pride themselves in providing payment solutions that will ensure the growth of the businesses. It works with industries such as wholesale pharmacy, web hosting, and others.
Aside from payment solutions, the company can also set up offshore merchant accounts for businesses that want to start receiving payments from abroad. Its complete suite of services includes point-of-sale systems, online payment gateways, and wireless payment services.
The following are the standard-risk and high-risk businesses that the company services:
It is a registered ISO/MSP of Merrick Bank and HSBC Bank USA, N.A., Buffalo, NY. The company was founded in 2006. It was purchased by Aurora Payments in 2014 but there is no indication that Entrust Bankcard stopped operating.
Entrust Bankcard offers customers credit card payment processing solutions. The company works closely with merchants to find the best processors for them. It also has a swipe safe feature and chargeback guarantee because of the rising cases of fraudulent transactions. This ensures the protection of the merchants from chargeback fees.
The company also works with high-risk merchants in the United States. Merchants are considered high risk when they have a high turnover and increased risk of chargebacks and fraud. Very few payment processors will approve high-risk merchants because they could be held liable. Entrust Bankcard can set up high-risk merchant accounts so businesses in wholesale pharmaceuticals and other high-risk industries can expand.
Like other payment processors, Entrust Bankcard also has an on-the-go mobile payment service. The company provides a card swiper that can attach to smartphones and tablets. This allows physical stores to process card payments without needing an actual card terminal. Businesses that participate in outdoor events can also benefit from mobile payment solutions.
Entrust Bankcard can help merchants execute incentive programs. Gift cards and loyalty rewards programs are great strategies to grow one’s business. The company can customize these incentive programs so that they fit the merchant’s target customers.
Retail and hospitality businesses will benefit from Entrust Bankcard’s point-of-sale (POS) solutions. The company can either provide the POS system or reprogram the existing equipment to keep the businesses at par with their competitors. POS systems are great at monitoring sales, improving revenues, and managing inventory.
Entrust Bankcard publishes a table of rates that are standard in the industry. It didn’t, however, confirm if they are going to follow the same rates. For its mobile payment services, the company said it charges 1.5%.
Another review site said that Entrust Bankcard has a swiped rate, keyed-in rate, and virtual terminal rate of 1% to 4.99%. It has an undisclosed payment gateway fee and an annual fee of $99. The company reportedly imposes an early termination fee of $500 to $1,000 as well. Those who will lease equipment will sign a locked-in term of two years. The PCI compliance fee is also undisclosed.
On its website, the company promised that its rates will not change unless Visa or Mastercard will change theirs.
Although Entrust Bankcard did not say if these are the fees they will collect from clients, the company showed in a table the various fees associated with payment processors. Among these charges are those for merchant account technical support, internet/phone/mail order, statement, terminal purchase, terminal lease, and web shopping cart.
There is no information if Entrust Bankcard has hidden charges.
Merchants are complaining about Entrust Bankcard’s customer service. According to them, the company’s staff are rude. They were also unable to address the clients’ concerns.
There are rip-off reports about Entrust Bankcard although no formal complaint was filed against the company.
Aside from the complaints mentioned above, there are no other complaints against Entrust Bankcard.
The Better Business Bureau (BBB) accredits and rates businesses in the United States, Canada, and Mexico. Entrust Bankcard has a page on the BBB website. However, it is not accredited by the bureau. It also doesn’t have a rating from the BBB.
There are also no complaints and customer reviews written about Entrust Bankcard on the BBB website.
Entrust Bankcard is a legitimate company despite the complaints about its services. It has worked with a lot of merchants. It also accepts major debit and credit cards.
On ScamAdviser, it has a trust score of 46 out of 100. This is a slightly low trust score. It is based on the website not having many visitors. ScamAdviser also said that there are many negative reviews about the company. The tool flagged the credit card chargebacks protection of Entrust Bankcard.
Many of the complaints about Entrust Bankcard said it is a scam. One client said that his merchant account was charged $100,000 without reason. The company took a while before returning that money to his account.
There is no outstanding lawsuit about Entrust Bankcard. However, there was one that was settled in 2011 for $5,000. There was no information about that lawsuit. The report said it was about the company’s contract.
There are over 50 negative reviews about Entrust Bankcard. The reviews mostly centered around the company’s undisclosed fees and expensive leasing costs. There are also complaints about the persistent marketing calls. Most of the negative reviews talked about not being able to contact the company after the agreement was signed. Also, some merchants complained about the poor customer service.
There are no other reviews found about Entrust Bankcard. There is one positive review about the company but this was posted on its own website.
The number of negative reviews about Entrust Bankcard may make some wary about availing of its services. Many of the merchants called the company a scam and fraud. It’s best to proceed with caution if merchants want to work with Entrust Bankcard.