Reviews

ePayGlobal Review

August 19, 2022

ePayGlobal, also called Eskay Pay, is a payment solutions provider for online businesses. It caters to all business types, from small startups to high-risk industries. Its services include merchant accounts, payment processing, and other tailor-fit solutions to ensure a comprehensive online payment platform. It also highlights security and cost-effective fees as benefits for merchants.

Below is an overview of merchant services offered by ePayGlobal:

  • High-risk merchant accounts
  • Offshore merchant accounts
  • Payment processing for credit cards, e-checks, ACH payments, and direct debit payments

  • Multi-currency payment processing
  • eCommerce integrations
  • Security features for fraud prevention

 

ePayGlobal Merchant Services

image o epay global merchant services

High-Risk Merchant Accounts

As seen on its website, ePayGlobal specializes in high-risk businesses. The company provides them with a merchant account, which is a common limitation with traditional banks and providers. It guarantees a secure and reliable payment system to process credit card payments and high-volume transactions.

Offshore Merchant Accounts

Similarly, ePayGlobal provides offshore merchant accounts for businesses with international transactions. It also allows merchants to accept different currencies at cost-effective rates.

Payment Gateway

ePayGlobal provides merchants with a payment gateway to process all online transactions. This system connects a customer’s payment details to the acquiring bank. In turn, the acquiring bank will settle transactions with the customer’s issuing bank. The payment is settled into the merchant account in a fast and reliable manner. ePayGlobal takes care of all these backend processes. For merchants and their customers, the checkout process is seamless and secure.

Apart from payment processing, the system comes with various features like security measures, transaction reports, and more.

image of epay global payment gateway

Payment Processing

ePayGlobal’s payment gateway accepts and processes the following online payment methods.

  • Credit card payments from Visa, MasterCard, American Express, Cirrus Maestro, Diners Club, and Discover
  • Direct debit payments
  • E-wallet payments
  • Mobile payments

The company also provides processing solutions for mobile and MOTO merchants. For businesses with mail and telephone transactions, ePayGlobal provides them with a virtual terminal for efficient payment processing. For mobile businesses, they are given physical credit card terminals.

E-commerce Integrations

ePayGlobal will lead the integration of the payment gateway into the merchant’s eCommerce website. It is compatible with certain shopping carts, although they aren’t mentioned on the website. The company also provides merchants with API guidelines for seamless integration. Regardless of the business model, ePayGlobal can help with the merchant’s preferred integration.

Chargeback and Fraud Prevention

image of epay global fraud prevention

The company’s entire payment process has security checks in place to prevent fraud and unnecessary chargebacks. For one, it has a PCI-DSS Level 1 compliance certificate, which means its processes have passed security standards. Additionally, it has an SSL encryption protocol to keep customer card details private and safe. It also has 3D secure systems like Verified by Visa, MasterCard SecureCode, AmericanExpress SafeKey, and more. Address verification is another fraud prevention feature.

Chargeback prevention tools are also built into the system to give merchants peace of mind against suspicious transactions. With these systems in place, merchants can freely process their high-volume and high-risk payments.

 

ePayGlobal Fees, Rates, and Pricing

Processing Fees

ePayGlobal does not publish its processing fees and rate online. It prefers to customize its pricing plan based on the merchant’s requirements.

Additional Fees

Likewise, ePayGlobal does disclose any additional monthly or service fees.

Hidden Charges

It is unclear whether merchants have had experiences with ePayGlobal and hidden fees.

image of epay global has no hidden fees

ePayGlobal Complaints

There are five complaints about ePayGlobal in its Trustpilot reviews. Below is a summary of the issues.

Rip Off Reports

Most complaints claim the company is a fraud. They have experienced withheld funds between $10,000 to $50,000 in value. They were unable to reach the company after attempts to get their money back. One even mentioned filing a report with the UK police.

Other Complaints

Other major complaints include unreliable customer service and inappropriate conduct from a sales agent.

 

ePayGlobal BBB Rating

ePayGlobal is not accredited by the Better Business Bureau (BBB) and does not have a profile page on the BBB website.

BBB Reviews

Consequently, the company does not have any BBB reviews.

 

Is ePayGlobal Legitimate?

ePayGlobal seems to be a legitimate company. It was established in 2013 and operates offices in the US and the UK. It also provides detailed information about its services, address, and contact details on its website. It also boasts impressive statistics and high merchant satisfaction ratings, such as:

  • 89% on high-risk approval
  • 89% on risk assessment
  • 89% on chargeback prevention programs
  • 89% on merchant training programs

  • 74% on conceptual analysis
  • 95% on programming
  • 75% on databases
  • 91% on UI development

Additionally, the company claims to work with over 4,000 merchants, combining international and domestic clients. It is also featured in several articles and review sites online.

image of is epay global legitimate

Scams

Although there are complaints about ePayGlobal, there seem to be no officially filed reports of scams or fraud.

Lawsuits

Likewise, there are no official lawsuits against the company.

 

ePayGlobal Customer Reviews

ePayGlobal has a Trustpilot rating of 3.1 stars based on ten reviews. Half of the reviews are positive. They praise the company’s reliable customer service and offshore payment solutions. The rest are negative experiences mentioned in the complaints section above.

image of customer reviews

Conclusion

Overall, ePayGlobal seems to be knowledgeable in international payment solutions, especially given its history with thousands of global merchants. It offers both traditional and unique payment solutions to help businesses with their unique payment processing needs. However, it is worth looking into customer complaints about withheld funds and unreliable customer service.

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