Established in 2004, iPayDNA is linked to numerous banks around the world. It provides credit card, debit card, and non-card payment processing services to online merchants. The company has a secured and reliable payment gateway for the security of transmitted data. It also provides prepaid cards, payout cards, and virtual card services.
iPayDNA has offices in London, Hong Kong, the Philippines, Malaysia, Mauritius, and Gibraltar. It boasts of its end-to-end payment processing solutions. The company can advise clients on the best payment options for their online business, as well as ways how to minimize fraud and secure connections.
Do you have an e-commerce business? You cannot run one without accepting credit card payments. iPayDNA provides the processor that enables online businesses to accept credit and debit card payments. Once clients set up their non-aggregated merchant accounts, they can start accepting payments from all over the world under only one hub.
The company’s payment processors work with all major credit and debit cards such as Visa, Mastercard, Discover, American Express, JCB, Carte Bleue, Cirrus, UnionPay, Diners Club, and DixiPay, among others.
The mission of the company is to be a one-stop shop for regular and high-risk merchants. Businesses that cannot get approval from traditional payment processors can expect help from iPayDNA. It also has a fast approval process that works for high-risk industries.
iPayDNA provides a safe payment gateway. This ensures the privacy of financial and personal information exchanged between the seller and buyer. iPayDNA is a PCI DSS Compliant IPSP. It is a trusted partner of banks around the world. That empowers it to offer card and non-card payment solutions to its clients.
iPayDNA also has a card program, which offers virtual and prepaid cards. Businesses can issue a prepaid debit card to their customers. The clients can reload the card via different payment methods. This allows customers to better control their spending. Many businesses use prepaid cards as a marketing tool, too.
iPayDNA did not publish its processing fees on its website. However, a review site said that the company does not charge monthly for both conversion and premium levels. The setup fees are apparently half the cost of other merchant accounts. The per-transaction fee is also lower than iPayDNA’s competitors for normal accounts. For high-risk accounts, the fees are slightly higher.
There is no information about iPayDNA’s additional fees. However, if you want more services than the usual card payment processor, then expect to pay extra.
In its blog, iPayDNA said it has no hidden charges. It claims to have a transparent pricing structure.
There are currently no rip-off reports about iPayDNA. However, there are some customers who are dissatisfied not with their fees and charges per se, but with their processes and customer service.
There are several complaints about the company. Most of these complaints have something to do with the holdback fee, which iPayDNA should refund after six months. At least one complainant talked about how the company failed to return the holdback fee. After two months, he found out that his account with the company had been canceled. The staff told him simply that the bank was holding his money.
The Better Business Bureau (BBB) rates businesses according to customer reviews. The highest rating a company can get is A+ while the lowest is F. iPayDNA is currently not listed on the BBB website. As such, the company is not accredited by the bureau.
There are no reviews of iPayDNA on the BBB website.
Since it has been around for almost two decades, iPayDNA looks to be a legitimate company. Businesses in either regular or high-risk industries have trusted the company for years. No business is perfect, of course, since some clients have bad experiences with the company.
There are a number of complainants calling iPayDNA a scam and a fraud on forums and review sites. In forums, many of them warned others against signing up with the company. But these negative reviews date back to 2008. The latest was in 2012 when a customer on a review site called it a “fraud company.”
The complaints about iPayDNA involve the clients not getting their holdback fee back. Some also had tens of thousands of dollars held up apparently by the bank. Some clients said that the company “made up” penalty charges.
There are no more recent complaints about iPayDNA involving scams and frauds.
There are no reported lawsuits against iPayDNA.
iPayDNA has at least three positive customer reviews on its website. The three reviews talked about recommending the company to their friends who are looking for a secure payment gateway. They also said that iPayDNA resolved their previous issues immediately.
However, the company had mixed reviews on other websites. While some customers said they had good experiences with iPayDNA, some also called it a fraud and a scam. They alleged that iPayDNA stole their money and that was why they’re still operating at this time. The customers also said they hadn’t received their payouts on time. iPayDNA also supposedly charged them with hefty penalties that they know nothing about.
Many of them talked about the same modus—that the company did not return their holdback fee. It also supposedly canceled their account after they raised this issue with management.
Although there are bad reviews about iPayDNA, these did not equate to lawsuits. Despite this, it’s best to be careful when signing an agreement. Make sure that you understand all the terms in the contract. If you are not sure, ask the agent handling your account.