Naturepay Review

August 9, 2022

Naturepay handles high-risk merchant accounts and offers payment alternatives for the cannabis industry. Founded in 2015, it serves many businesses in the legal marijuana trade. It also provides payment processing methods for the CBD industry and other high-risk businesses.

The company has partnered with many legitimate acquiring banks to provide top-notch services to merchants. Here’s a quick rundown of its products and services:


Naturepay Merchant Services

Card Payment Processing

Naturepay can process all types of card payments, including debit, credit, and reloadable cards. The company makes it easy for merchants to accept fund transfers directly from their checking or savings accounts.

High-risk Payment Processing

Naturepay specializes in the cannabis industry. Most businesses in this industry have difficulty getting approved for merchant accounts, but Naturepay can pave the way for high-risk firms to process traditional and non-traditional payments.


Automated Clearing House (ACH)

image of naturepay automated clearing house

Many consumers still want to use their checking accounts when paying for goods. Businesses should be able to provide the gateway for this payment method. An ACH will clear the checks or fund transfers almost immediately. It will debit the funds from the checking account and credit them to the merchant’s account. Naturepay allows this method.

Cannabis Banking

Naturepay can also provide an automated teller machine (ATM) in your physical store. The company can set up the machine for you. It also offers a five-year warranty for all parts and labor. There are no monthly service fees for the ATM so that merchants can offer the best services to their clients.


Naturepay Fees, Rates & Pricing

Processing Fees

Naturepay does not give a complete rundown of its fees. However, the website says it charges retail merchants 5.95% + $0.30 per transaction with no hidden fees, no reserves, no termination fee, and no monthly fees. It also has a month-to-month contract setup.

The e-commerce rate is reportedly 1% to 4.99%, while its PCI compliance and equipment lease will depend on the contract terms.

Additional Fees

There is no information that Naturepay has additional fees.


Hidden Charges

image of naturepay has no hidden fees

Naturepay says it doesn’t have hidden fees.


Naturepay Complaints

There are no formal complaints filed against Naturepay. There is only one negative complaint about the company. The customer complains that the company didn’t reach out after the merchant applied for the services. This was interpreted as a potential scam or data theft. However, there is no evidence that it was a data theft.

Rip Off Reports

No one has called Naturepay a rip-off.

Other Complaints

The only other complaint against Naturepay is that it doesn’t have a dedicated customer service hotline. The lack of a team to handle customer queries will affect the quality of service the company can provide.


Naturepay BBB Rating

Naturepay has no listing on the Better Business Bureau (BBB) website. Therefore, it doesn’t have reviews, complaints, or ratings. It is also not an accredited business. BBB accredits companies, including payment processing services, and gives them a rating between A+ and F.

BBB Reviews

There are no reviews about Naturepay on the BBB website.



Is Naturepay Legitimate?

image of is naturepay legitimate

Naturepay is a legitimate business with profiles on Linkedin and other business networking sites. It also has a Facebook profile, but the last post was in 2021. There is almost no way to measure engagement. There’s no mention of the company on online forums and common review sites.

ScamAdviser gave the website an average to good trust score of 100/100. This means that the website is safe to browse for anyone who wants to know more about the company’s services and products. These are the positive highlights of the site:

  • The website has been around for a long time.
  • The SSL certificate is valid.
  • The website has a moneyback guarantee option.

The negative highlights stated are the use of a service to hide the web owner’s identity and the low Alexa rank.


Naturepay doesn’t seem to be a scam since ScamAdviser has given it a good trust rating. This means it is safe to browse the website, shop on the site, and even leave your data there. There are no scam reports about the website in any forums or review sites online.


Naturepay is not facing any lawsuits.


Naturepay Customer Reviews

image of naturepay customer reviews

Unlike other payment processing companies, Naturepay does not publish client testimonials on the website. However, one networking site mentioned that the company has more than 10 reviews online. It did not specify where these reviews could be found. According to the site, Naturepay received a 90/100 score on its rates and fees, 95/100 on truth in advertising, 95/100 in consumer reviews, and 95/100 in customer support.

There are also no negative reviews about Naturepay’s contract. Its pricing and rates are reportedly cheaper than most payment processors in the cannabis industry.

Naturepay has one recommendation coming from a merchant on Facebook. The merchant says that she recovered her losses with Naturepay’s help. She recommends the company for its FOREX trade services.



Based on the information found on the internet, Naturepay seems to be a good alternative for payment processors in the cannabis industry. If the claims on the website are accurate, then this might be one of the best payment processors out there. However, there are still unanswered questions, so it might be better to research more about the company. Make sure to check with other high-risk payment specialists before signing any contract.

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