OrbitalPay is a premium payment gateway company. It offers products and services that can streamline business operations, reach new markets, and improve profits. The company has been in business since 2012 and has served over 1,000 merchants. Its customer retention rate is at 90%, which means very few of its customers were dissatisfied with the services.
The company is proud to serve all kinds of business—from startups to multinational conglomerates. It even offers its services to high-risk industries such as nutraceuticals, member sites, and travel agencies. More than its innovative products, the company also has billing solutions, risk management, and fraud mitigation features.
OrbitalPay claims that its customer service is second to none. It has what it calls VIP boutique-level customer service to ensure the company addresses all grievances and concerns.
How can businesses start operating without accepting credit card payments? OrbitalPay provides credit card payment processing solutions that will empower enterprises to process major debit and credit cards. The payment gateway will not only let you accept payments online but also can process manual card payments.
On top of that, the payment processor also has these features:
High-risk businesses have a hard time getting approval from traditional banks. OrbitalPay can provide a merchant account for these businesses:
Although other companies will demand higher transaction fees and offer lower quality service for high-risk merchant accounts, OrbitalPay said that it could deliver the same features and attention it offers to standard-risk companies without charging exorbitantly. That will ease the burden on these high-risk businesses.
Many customers still like to use their checking accounts when paying. Merchants should be able to process such payments. OrbitalPay has an automated clearing house (ACH) software and device that can process checks online and manually. It can deduct the amount directly from the customer’s account and credit it to the merchant’s account.
Perhaps the most important payment processing feature these days is processing payments even if the merchant is not in a traditional setting like a physical store. Mobile payment devices will allow merchants and professionals to accept card payments no matter where they are. OrbitalPay’s mobile solutions are perfect for plumbers, electricians, carpenters, landscape artists, delivery riders, builders, trade shows, and taxi service providers, among others.
OrbitalPay does not publish its fees, rates, and pricing.
There is no information about any additional transaction fees.
There are no reports about any hidden charges.
Most of the reviews OrbitalPay has on Facebook are positive. There’s just one complaint there about the payment processor’s self-service feature. The customer says it wasn’t working.
There are no reports that OrbitalPay is a rip-off.
There are no other complaints about OrbitalPay.
OrbitalPay is not listed on the Better Business Bureau (BBB) website, which means it is not accredited nor rated. The bureau accredits and rates payment processing companies. They can get a rating between A+ and F.
Most merchants will only want to work with BBB-accredited companies because they can file a complaint with the bureau. However, it should be noted that the BBB is not the only group that can accredit and rate payment processors.
There are no reviews about OrbitalPay on the BBB website.
OrbitalPay doesn’t have a lot of presence on the internet. It does have LinkedIn and Facebook profiles, but there isn’t much activity on those. A review site said that the company has over 700 active users and that its revenue has already reached $3.3 million.
ScamAdviser gave it an average to good trust score of 95/100, which means the website is safe to use. The scanner said the site is well-established and is trusted by Trend Micro. However, it does not have a valid SSL certificate.
Among the other negative features of the website are the following:
There are no scam reports about OrbitalPay.
There are no lawsuits filed against OrbitalPay.
On its Facebook page, OrbitalPay has 24 reviews. It got 4.5 stars based on those reviews. Many merchants highly praise the company because its tools helped them grow their profits. One even calls the team “God-sent.” Most people recommend the company’s products and services.
There are not many reviews to be found about the payment processor other than those written on Facebook. The company does not publish client testimonials on its website.
Because there is not much information about OrbitalPay, it is hard to recommend it as a payment processor. There are more payment processors you can check out that will give you enough information. However, OrbitalPay has some good reviews on its Facebook page, so you can use that as the basis for your decision.
You can test if OrbitalPay is the right choice for your business. Make sure to reach out to an agent to inquire and clarify concerns.
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