Reviews

OrbitalPay Review

May 24, 2022

OrbitalPay is a premium payment gateway company. It offers products and services that can streamline business operations, reach new markets, and improve profits. The company has been in business since 2012 and has served over 1,000 merchants. Its customer retention rate is at 90%, which means very few of its customers were dissatisfied with the services.

The company is proud to serve all kinds of business—from startups to multinational conglomerates. It even offers its services to high-risk industries such as nutraceuticals, member sites, and travel agencies. More than its innovative products, the company also has billing solutions, risk management, and fraud mitigation features.

OrbitalPay claims that its customer service is second to none. It has what it calls VIP boutique-level customer service to ensure the company addresses all grievances and concerns.

orbitalpay-company-logo

OrbitalPay Merchant Services

Credit Card Payment Processing

How can businesses start operating without accepting credit card payments? OrbitalPay provides credit card payment processing solutions that will empower enterprises to process major debit and credit cards. The payment gateway will not only let you accept payments online but also can process manual card payments.

On top of that, the payment processor also has these features:

  • Real-time reporting
  • Fraud lists
  • Member reports
  • Customer contact lists
  • Profit reports
  • Return on investment features

High-risk Merchant Account

High-risk businesses have a hard time getting approval from traditional banks. OrbitalPay can provide a merchant account for these businesses:

  • Adult
  • Pharmacies or medical supplies
  • Mail order/telephone order companies
  • Casinos
  • Cigarettes and alcohol
  • Travel agencies
  • Online businesses

Although other companies will demand higher transaction fees and offer lower quality service for high-risk merchant accounts, OrbitalPay said that it could deliver the same features and attention it offers to standard-risk companies without charging exorbitantly. That will ease the burden on these high-risk businesses.

Check Processing

Many customers still like to use their checking accounts when paying. Merchants should be able to process such payments. OrbitalPay has an automated clearing house (ACH) software and device that can process checks online and manually. It can deduct the amount directly from the customer’s account and credit it to the merchant’s account.

orbitalpay-merchant-services

Mobile Card Processing

Perhaps the most important payment processing feature these days is processing payments even if the merchant is not in a traditional setting like a physical store. Mobile payment devices will allow merchants and professionals to accept card payments no matter where they are. OrbitalPay’s mobile solutions are perfect for plumbers, electricians, carpenters, landscape artists, delivery riders, builders, trade shows, and taxi service providers, among others.

 

OrbitalPay Fees, Rates & Pricing

Processing Fees

OrbitalPay does not publish its fees, rates, and pricing.

Additional Fees

There is no information about any additional transaction fees.

Hidden Charges

There are no reports about any hidden charges.

 

OrbitalPay Complaints

Most of the reviews OrbitalPay has on Facebook are positive. There’s just one complaint there about the payment processor’s self-service feature. The customer says it wasn’t working.

Rip Off Reports

There are no reports that OrbitalPay is a rip-off.

Other Complaints

There are no other complaints about OrbitalPay.

 

OrbitalPay BBB Rating

OrbitalPay is not listed on the Better Business Bureau (BBB) website, which means it is not accredited nor rated. The bureau accredits and rates payment processing companies. They can get a rating between A+ and F.

Most merchants will only want to work with BBB-accredited companies because they can file a complaint with the bureau. However, it should be noted that the BBB is not the only group that can accredit and rate payment processors.

 

BBB Reviews

There are no reviews about OrbitalPay on the BBB website.

 

Is OrbitalPay Legitimate?

OrbitalPay doesn’t have a lot of presence on the internet. It does have LinkedIn and Facebook profiles, but there isn’t much activity on those. A review site said that the company has over 700 active users and that its revenue has already reached $3.3 million.

ScamAdviser gave it an average to good trust score of 95/100, which means the website is safe to use. The scanner said the site is well-established and is trusted by Trend Micro. However, it does not have a valid SSL certificate.

Among the other negative features of the website are the following:

  • The owner of the website is hiding his identity
  • The site has a low Alexa rank
  • The site is not optimized for search engines

Scams

There are no scam reports about OrbitalPay.

Lawsuits

There are no lawsuits filed against OrbitalPay.

 

OrbitalPay Customer Reviews

On its Facebook page, OrbitalPay has 24 reviews. It got 4.5 stars based on those reviews. Many merchants highly praise the company because its tools helped them grow their profits. One even calls the team “God-sent.” Most people recommend the company’s products and services.

orbitalpay-customer-reviews

There are not many reviews to be found about the payment processor other than those written on Facebook. The company does not publish client testimonials on its website.

 

Conclusion

Because there is not much information about OrbitalPay, it is hard to recommend it as a payment processor. There are more payment processors you can check out that will give you enough information. However, OrbitalPay has some good reviews on its Facebook page, so you can use that as the basis for your decision.

You can test if OrbitalPay is the right choice for your business. Make sure to reach out to an agent to inquire and clarify concerns.

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