Paysafecard Review

July 22, 2022

Paysafecard does not require a bank account, so customers can immediately start paying for services and products. This is why merchants choose this type of prepaid card service. Customers need to buy a card with a corresponding 16-digit PIN. The card comes in many denominations, and customers can use the load all up in one go.

The prepaid card does not require any personal information. It is safe and worry-free, especially for customers who like to purchase from high-risk industries. Paysafecard is accepted worldwide, so this means you can reach more merchants abroad.

Customers can check the balance of their cards via the Paysafecard website. They can also download the app and manage their account there.



Paysafecard Merchant Services

Credit Card Processing

Customers can pay for Paysafecard prepaid cards with their credit cards, debit cards, and even checks. It depends on the merchants who are selling the cards. For merchants, the best thing about accepting Paysafecard as a payment method is the fact that it is accessible to your customers. Many major merchants are carrying this prepaid card in their stores.

High-risk Merchant Account

Paysafecard is one of the best alternative payment methods for high-risk businesses. This payment method does not discriminate. It can work for any merchant, regardless of the industry. Most customers use Paysafecard to play games and buy credits. Some use it for online gambling, too.


Paysafecard Fees, Rates & Pricing

Processing Fees

Paysafecard has various fees. After 24 months of inactivity, the PIN will have a monthly administration service fee of $2. It has a yearly fee of 9,90 EUR when topping up the card and 3% (or a minimum of 3,50 EUR) for ATM cash withdrawals. There’s also a 2% fee for payments in foreign currency. A top-up fee of 4% is also imposed on the client.

Additional Fees

The only additional fee for Paysafecard is the 5 EUR clients need to pay for a replacement card.

Hidden Charges

There is no information about any hidden fees.

image of paysafecard has no hidden fees


Paysafecard Complaints

While most of the reviews about Paysafecard are positive, there are a couple of complaints about its customer service. Customers complain that the company has no customer service hotline, so they have to email back and forth. It is taxing for some customers who said they lost their money because the PINs provided by Paysafecard do not work.

Rip Off Reports

There are no actual rip-off reports about Paysafecard.

Other Complaints

There are no other complaints about Paysafecard.


Paysafecard BBB Rating

Paysafecard is listed on the Better Business Bureau (BBB) website, but it has no accreditation. It has a rating of F, which is the lowest given by the bureau. It has three complaints closed in the last three years and two complaints in the past year.

The complaints talk about purchasing a Paysafecard from a local merchant in the United States. The 16-digit PIN on the card, however, apparently does not work. The company cannot be reached by phone, so the customers could only send an email about their complaints. The customers say that the company hasn’t reached out to them despite writing about their grievances on the BBB website.

One customer even accused Paysafecard of fishing for personal information. The company apparently asked the customer to send personal details and a copy of IDs.

image of paysafecard bbb reviews


BBB Reviews

There are three customer reviews posted about Paysafecard on the BBB website. It has a total rating of one star out of five. The customers warn others to avoid the company at all costs because they couldn’t use their cards since the PINs don’t work. They say that Paysafecard should not be operating outside the UK because that’s the only way the PINs would work.

The customers also share how the company asked them to send their personal information. Paysafecard refused to answer questions on how the customers were going to get their money back.


Is Paysafecard Legitimate?

It looks like Paysafecard is legitimate based on mostly positive reviews on Trustpilot. However, if you compare these reviews to the complaints on the BBB website, it is not looking great for the company.

At the very least, ScamAdviser said the website is not a scam. This only means customers can safely browse the website for more information. The positive highlights of the website are as follows:

  • High traffic
  • Backlinks
  • Money-back guarantee payment methods
  • Advanced software

  • Positive reviews
  • Valid SSL certificate
  • Well-known domain registration bureau

However, ScamAdviser also flagged Paysafecard’s website for being in a high-risk country and the presence of downloadable games.


The only negative reviews about Paysafecard are the ones on the BBB website. The customers complain about not getting their PINs after paying for their cards.


There are no reported lawsuits against Paysafecard.


Paysafecard Customer Reviews

Paysafecard has 56,464 customer reviews on Trustpilot. With a 4.7 stars/5 rating, the prepaid payment solution is a favorite of merchants and customers alike. Most customers said it is excellent and a safe place to pay. They also said they never had problems using it and that it is an easy-to-integrate payment solution.

About 81% of the customers rated the company excellent, while 13% said it is great. Only 3% gave it a negative review, and less than 1% had a poor experience. The negative reviews said the company has bad customer service because the staff cannot figure out what’s wrong. Another said that the card was blocked after he purchased it.

image of paysafe customer reviews


Despite the bad reviews and complaints on BBB, Paysafecard is a safe payment method. Most of the reviews on Trustpilot give it a positive score. While there are some complaints about its customer service, many customers seem to be satisfied with the company. If you want to use Paysafecard as a payment method for your business, you should clarify these concerns. This way, you can better answer your customers’ queries and possible complaints in the future.


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