Strategic Merchant Solutions Review

July 13, 2022

Strategic Merchant Solutions has been in business for almost two decades. According to the company’s website, it was voted the number one merchant service provider by card associations for the last five years. It offers end-to-end solutions—from assessment to processing to reporting. The company has worked with a variety of industries, including retail, gas pump, and hospitality.

Its main business is credit card payment processing for merchants. It allows companies to accept debit and credit card payments online and via phone. Strategic Merchant Solutions offers other services, such as:

  • Contactless payments
  • e-Invoicing
  • Gift and loyalty programs

Strategic Merchant Solutions prides itself on its transparency, low fees, and 24/7 technical service.

image of strategic merchant solutions logo

Strategic Merchant Solutions Merchant Services

Credit Card Processing

All businesses, whether physical stores or e-commerce, need a credit card payment processor. Strategic Merchant Solutions provides that as it can process major debit and credit cards such as Visa, Mastercard, Discover, and UnionPay. It has the complete infrastructure to allow businesses to accept card payments.

Direct ACH

An automated clearing house or ACH can process checks since some consumers don’t want to use their credit cards when paying for purchases. It has two ways to do this: single billing and automatic recurring billing. Single billing refers to the ability of the business to process an authorized check. Strategic Merchant Solutions also allows merchants to process checks on a scheduled basis.

Contactless Payments

Merchants with drive-thru and in-person services will do well having contactless payment options. Strategic Merchant Solutions provides terminals for magnetic swipe card transactions. It also has tap-and-go devices using contactless cards and NFC-enabled phones.


Mail and Phone Order

Strategic Merchant Solutions can also allow businesses to accept orders through mail and phone. Most credit card companies will require special merchant accounts to enable businesses to process these kinds of transactions. Strategic Merchant Solutions will provide software to be installed on any computer. Businesses will be able to manually enter credit card information in the computer or a credit card terminal.

image of telephone and mail order of strategic payment solutions

Strategic Merchant Solutions Fees, Rates & Pricing

Processing Fees

Strategic Merchant Solutions only publishes an outline of how it computes the fees that merchants have to pay. What it does say is it has zero setup fee and no early termination fee. This means you can cancel anytime without worrying about paying a fee.

A review website gives a glimpse of the outlined fees of the company. It has a swipe rate of 1% to 4.99%, a keyed-in rate of 1.99% to 4.99%, and a virtual terminal rate of 2.05% to 4.99%. It also has a Level III processing rate of 1.40% to 4.99%, a payment gateway fee of up to $25 a month, and a payment gateway license of $99.

Additional Fees

There is an account maintenance fee of $20 per occurrence and an annual membership fee of about $15. There is also a statement fee of $10 per month. If you are going to lease equipment, that will have a lock-in period of 24 months.

Hidden Charges

There is no information about hidden charges associated with Strategic Merchant Solutions.


Strategic Merchant Solutions Complaints

Currently, there are no published complaints against Strategic Merchant Solutions.


Rip Off Reports

There are no rip-off reports found about Strategic Merchant Solutions.

Other Complaints

No other complaints can also be found about Strategic Merchant Solutions.


Strategic Merchant Solutions BBB Rating

image of strategic payment solutions bbb reviews

The Better Business Bureau (BBB) accredits businesses. It also gives ratings to businesses based on customer reviews. Businesses can get a rating of A+ as the highest and F as the lowest. According to the BBB website, Strategic Merchant Solutions is not BBB-accredited. However, the company claims on its website that it has BBB accreditation. It has a rating of A+ by BBB though the rating is not based on customer reviews.

BBB Reviews

There are no customer reviews and customer complaints about the company on the BBB website.


Is Strategic Merchant Solutions Legitimate?

The company has been around since 2003. With over 20 years of experience and almost no negative reviews, this goes to show that the company is legitimate. It is also partnered with several banks and merchants. On its website, Strategic Merchant Solutions said that it received awards from various associations.


Strategic Merchant Solutions is not involved in any scam report.


There are no reported lawsuits about Strategic Merchant Solutions.


Strategic Merchant Solutions Customer Reviews

There aren’t many customer reviews about Strategic Merchant Solutions. There is at least one review that said the company gave him false promises. On Facebook, there are two customers who “don’t recommend” the company, although one review said Strategic Merchant Solutions helped her business with their credit card payment processing needs.

On another review site, two clients said they have been with the company for a long time. So far, they are satisfied with their services. They also said that the company addresses their issues as soon as they complain about them.

image of strategic payment solutions customer reviews


Although there aren’t many customer reviews about Strategic Merchant Solutions, it’s safe to say that it is a business you can trust. There are almost no negative reviews about the company. Customers also have no other complaints about it except for one or two negative reviews. It has been in business for almost two decades. Even card associations have recognized Strategic Merchant Solutions for its merchant services.

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