TouchSuite Review

TouchSuite has been in the payments industry for over 20 years. Its business solutions aim to create a seamless payment experience for merchants. These include payment processing for various industries and POS solutions for retail businesses.

To learn more about TouchSuite, below is a comprehensive review of its services, rates, and other relevant information.

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Overview of High-risk Merchant Accounts and High-risk Credit Card Processing

TouchSuite specializes in payment processing services, one of which is high-risk processing. The company caters to high-risk industries with unique business models and payment processing needs. It offers customized solutions and the best possible rates for your business to succeed.

 

Services Offered by TouchSuite

Here is a quick overview of merchant services offered by TouchSuite.

Merchant Accounts

To avail of TouchSuite’s payment processing services, you need to apply for a merchant account. The company assigns a dedicated payment specialist per merchant to help with the application process. Once approved, it guarantees a fast system set up, within one hour.

Interested merchants can contact the company in numerous ways. The website includes an easy application form, a hotline, a live chat window, and an email option. You can also schedule a 15-minute call to consult an agent.

Payment Processing

TouchSuite offers payment processing for online, retail, and mobile transactions. Merchants can accept credit cards, debit cards, NFC/contactless payments, and checks. Acceptable credit cards include Visa, MasterCard, American Express, Discover, Diners Club, and JCB.

With TouchSuite, merchants can benefit from next-day funding and the lowest possible rates based on your industry, business type, and size.

POS Hardware

For merchants with in-person payments, TouchSuite provides free equipment to process payments. These include POS hardware and mobile terminals. Merchants can choose between Clover and GRUBRRR devices.

Additionally, TouchSuite has its own POS system for restaurants. Merchants can access the web-based platform through their desktops. It can be customized to include your brand elements and other features relevant to your restaurant. Merchants can set up menus, inventory, email receipts, customer details, tokens, delivery, employee overtime, and more. You will also have access to management tools like ReportAnywhere and OfficeAnywhere. They are websites that allow you to view transactions, set discount limits, analyze data, manage employees, and more.

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Payment Gateway

For eCommerce merchants, TouchSuite provides payment gateway options. The company can integrate your system with popular gateways like NMI, Authorize.Net, and USAePay. Depending on what you choose, credit card options and payment features may vary.

Some notable features include advanced security tools, recurring billing, Level 3 processing capabilities, and more.

eCommerce Integrations

TouchSuite’s payment gateway solutions are compatible with major shopping carts and eCommerce platforms. The company provides APIs, SDKs, and other tools for seamless integration.

Fraud and Chargeback Prevention

TouchSuite assures merchants of secure payment processing through advanced technology. Its payment gateway and POS hardware include security tools to prevent fraud and chargeback. One is free tokenization to protect cardholder data. Its systems are also PCI-compliant.

 

Rates of TouchSuite

TouchSuite does not provide its rates and fees on its website. However, it claims to offer the lowest possible rates for merchants. It likely follows an interchange pricing model, which is a standard for high-risk merchants.

That said, several independent review sites have disclosed pricing details based on their experience. Below is a rundown of their information. Keep in mind, though, that it is still best to contact TouchSuite to get an exact quote for your business.

Retail Payment Processing

  • Swipe rate: 0.20% + $0.10 per transaction
  • Keyed-in rate: 0.20% + $0.10 per transaction

eCommerce Payment Processing

  • Processing rate: Between 1.00% and 4.99%
  • Payment gateway setup fee: Up to $100 depending on the gateway
  • Payment gateway monthly fee: Up to $25 depending on the gateway

According to these independent review sites, TouchSuite also charges an early termination fee of at least $1,000. Its standard contract has a 3-year lock-in for merchants. Other monthly fees and service fees may also apply.

 

High-risk Industries Served by TouchSuite

  • Adult products
  • Advertising and marketing
  • Aerospace
  • Chemical preparation
  • Collection agencies
  • Commercial printing
  • Construction
  • Credit counseling and repair
  • Gun and ammunition
  • Hospitals
  • Manufacturing
  • Medical equipment

  • Nutraceuticals
  • Property management
  • Restaurants and bars
  • Retailers
  • Sign manufacturers
  • Telemedicine
  • Transportation and logistics
  • Vape and e-cigarette shops
  • Web design
  • Wholesale traders

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Reputation and Reviews of TouchSuite

TouchSuite’s reputation spans almost 20 years of experience in payment processing. It was established in 2004 by Sam Zietz, who currently sits as the company’s CEO. He was a recipient of the 2015 EY Entrepreneur of the Year Award, among many other awards. Apart from his credentials, the company has received several awards and recognitions. These include titles like the “Best Entrepreneurial Companies in America,” “Business of the Year,” “Fastest Growing Technology Companies,” and more. TouchSuite was also featured several times in the Inc. 500 list of fastest-growing companies.

In terms of customer experience, TouchSuite has mixed reviews among merchants. It has a 3.3-star rating based on 94 Google reviews. It also has one complaint filed with the BBB. Positive reviews highlight the company’s efficient services, good customer service, affordable rates, and realized savings thanks to the company.

On the other hand, negative reviews are most related to TouchSuite’s fees and rates. Several merchants complained about hidden fees, withheld funds, and higher rates than agreed. Some also experienced communication problems with specialists.

 

Conclusion

TouchSuite offers a wide range of merchant services for eCommerce, retail, and mobile companies. It enables payment processing of various payment methods like credit cards, debit cards, contactless payments, gift cards, and more. It takes pride in using advanced technology in its eCommerce solutions and POS hardware. The company also offers unique services like its TouchSuite POS, which includes state-of-the-art tools for restaurants.

While TouchSuite has received notable complaints about its pricing, it is still worth looking into, given its decades-long experience and numerous accolades. That said, interested merchants should discuss rates in detail to prevent any hidden fees and contract breaches.

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