Tower Payments – A Comprehensive Review

March 8, 2022

Tower Payments is a company specializing in merchant services for online businesses. Launched in 2015, the company aims to help high-risk merchants achieve success through reliable payment systems and affordable rates. Below is an overview of merchant services offered by Tower Payments:

  • Merchant accounts
  • Payment gateway setup and integration
  • Credit card and debit card payment processing
  • ACH payment processing
  • E-check payment processing
  • E-commerce integration

Tower Payments Merchant Services

  • High-Risk Merchant Accounts –

Tower Payments is vocal about its willingness to work with all types of merchants. This includes those deemed high-risk. At the forefront of its merchant services is its high-risk merchant account. The company takes charge of the end-to-end process from application to negotiation to maintenance. Once an account is set up, merchants will have access to credit card processing and other payment solutions. Tower Payments works hard to prevent common merchant issues by offering real-time support and tailor-fit rates.

  • Payment Gateway –

Tower Payments also helps merchants with payment gateway setup. It can integrate the merchant’s existing e-commerce store with popular payment gateways, such as AuthorizeNet and Pinwheel. For high-risk merchants, the company’s chosen gateways are good, non-discriminating options. They are assured of legitimate companies that prioritize safe and secure processing. Apart from setup,  Tower Payments provides training on proper usage as well. Keep in mind though that this service is only available once you have a merchant account.

Tower Payments merchant services

  • Payment Processing –

With a payment gateway, merchants can begin processing payments. Tower Payments makes it easy for businesses to accept credit and debit card payments. It accepts ACH check payments as well. This is a good addition for merchants who prefer direct bank-to-bank transfers. Its advantage is faster funding and lower transaction rates. Payment processing applies to various payment settings like online, in-store, and mobile transactions.

  • Multi-Currency Payment Processing –

Tower Payments also accepts payments in a variety of currencies. It is helpful for businesses with a global customer base. However, it is unclear if cryptocurrencies are part of this list. You may visit its website or contact an agent for the exact currencies accepted.

  • E-commerce Integrations –

Tower Payments’ system is easily integrated into different e-commerce shopping carts. This includes Shopify, Wix, WooCommerce, BigCommerce, Konnektive, LimeLight, Magneto, and WordPress. Furthermore, you can find a dedicated list of shopping carts, website builders, and CIMs that the company can set up for high-risk industries.

Clients with online stores on the abovementioned platforms can enjoy integration services at no additional cost. Tower Payments will help you throughout the process.

  • Chargeback Prevention –

Tower Payments mentions chargeback prevention as one of its solutions for merchants. However, there is not much information about it. Based on the limited details on its website, it does not seem to be as sophisticated as those of its competitors.

Tower Payments Fees, Rates, and Pricing

  • Processing Fees – Tower Payments’ rates are not available on its website, as with most, if not all, payment service providers. It urges businesses to contact the company directly for a consultation. Its proposed rate considers your business profile, industry struggles, and services needed. That said, you can expect affordable rates, as this is something Tower Payments confidently promotes online. Additionally, it offers free initial quotes upon request.
  • Additional Fees – Based on its website, Tower Payments does not charge fees for certain services like e-commerce integrations. Other than that, it is unclear which services have additional charges.
  • Hidden Charges – Tower Payments claims to provide fair and honest rates to all its merchants, especially high-risk businesses. This assumes that the company does not charge hidden fees. In any case, it is best to discuss pricing details directly with the company.

Tower Payments Complaints

Tower Payments only has three customer reviews, none of which have complaints against the company.

  • Rip Off Reports – There are currently no reports that have accused the company of being a rip-off or a fraud.
  • Other Complaints – There are no reports on other complaints against Tower Payments as well.
Tower Payments complaints
Tower Payments BBB Rating

Tower Payments is not an accredited company by the BBB, nor does it have a BBB profile page.

BBB Reviews

In that regard, there are no BBB reviews about Tower Payments.

Is Tower Payments Legitimate?

Tower Payments is a legitimate company based in Massachusetts. Its website includes its origin story. It was established in 2015 by owner Nyah Penney. She is said to be an expert in high-risk merchant accounts. Her knowledge and experience helped her guarantee successful account approvals and cost-effective transaction rates. Tower Payments has also appeared in a few PR articles.

  • Scams – There are currently no reports of scams against Tower Payments.
  • Lawsuits – Likewise, the company does not seem to be involved in any lawsuits.

Tower Payments Customer Reviews

Tower Payments has a limited online presence. Apart from its website and a few PR articles, it only has a few customer reviews. However, of those that we found, the company has a favorable reputation. Its Facebook page has three reviews that all recommend the company. They praise owner Nyah Penney for her hard work, honesty, and experience.


Tower Payments is a relative newcomer in payment processing. However, its founder seems to have a thorough understanding of high-risk merchants from years of experience. While there are only a few reviews about the company, they all show satisfaction for efficient account approval and good customer service. Overall, high-risk merchants may benefit from its customizable back-end system, advanced integration, and affordable payment terms.

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